Terms & Conditions

DELIVERY TERMS

Currently, products sold on the LAFUMA AMERICA website can be delivered to the 48 contiguous states.

All shipments originate from our warehouse in Atlanta, Georgia. Orders are processed during weekly business hours.

There is an average processing time of 2-3 business days, then an additional 2-5 business days of transit time within the contiguous United States. Business days exclude weekends and holidays. An email containing tracking information will be sent to you when your order has been shipped.

It is expressly stated that delivery fees are not included in the price of the products. The delivery fee depends on the products ordered and the delivery company selected by LAFUMA AMERICA. The delivery fees for the products will be indicated during the order process and on the customer’s order summary before it is validated.

The customer acknowledges and agrees that they are responsible for verifying the accuracy and completeness of the billing information and delivery addresses that they provide to LAFUMA AMERICA. Consequently, in the event of an incomplete or incorrect address, refusal of the package by the recipient, or lack of information meaning that the product cannot be delivered to the recipient in time, LAFUMA AMERICA cannot be held responsible for non-compliance with the contractual delivery date. If this missing information leads to a redelivery to the customer, LAFUMA AMERICA shall have the right to request the fees for the redelivery from the customer.

MAKE A RETURN

The Customer must return the product(s) to LAFUMA AMERICA within fourteen (14) days of communicating their decision to withdraw. The customer must return the product in its original condition and in its original packaging and, if applicable, with all of its accessories and instructions for use, i.e. in perfect condition for resale. When exercising their right to withdraw, the costs of returning the products are the sole responsibility of the customer.

LAFUMA AMERICA will refund the customer the total amount of the returned products. Refunds made by LAFUMA AMERICA when a Customer exercises their right to withdraw do not include the costs of returning the products, which do not constitute sums paid during the order.

LAFUMA AMERICA will send the refund using the same means of payment as that used by the customer for the initial transaction, unless the customer expressly agrees to LAFUMA AMERICA using another means of payment, and only if the refund does not give rise to any costs for the customer.

Irrespective of their right to withdraw, the customer has a period of fourteen (14) days from the date of receipt of the products to return the product(s) to LAFUMA AMERICA and request an exchange. It is expressly stated, and the customer acknowledges and accepts that exchanges are only possible for the same reference and only to change the color. The customer must contact the customer service department via their customer account or use the LAFUMA AMERICA contact form.

Nevertheless, LAFUMA AMERICA reserves the right to refuse an exchange of the returned product(s) if the returned product does not comply with the conditions set out in this article, including if it is incomplete, damaged or does not have its original packaging and label; or in the event of abusive returns and/or if the customer has already sent an exchange request for the same product.

CANCEL AN ORDER

The customer benefits from a withdrawal period of fourteen (14) calendar days from the date of receipt of the products, to exercise their right to withdraw, without having to provide any reason.

In order to exercise their right to withdraw, the Customer must notify LAFUMA AMERICA in writing of their decision to implement their right to withdraw in a clear and unambiguous declaration sent to LAFUMA AMERICA's customer service department via customer account, contact form or by e-mail (eshop@lafumausa.com).

WARRANTY

All LAFUMA AMERICA products benefit from the legal guarantee of conformity as well as the legal guarantee against hidden defects resulting from a defect in the material, design or workmanship and affecting the products delivered, rendering them unfit for use. Conformity defects which occur within twenty-four (24) months of delivery of a new product or within twelve (12) months of delivery of second-hand products are presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect invoked.

Warranties shall not apply in the event of misuse, negligence or lack of maintenance by the customer, such as in the event of normal wear and tear, accidents or force majeure. In any event, the legal guarantees do not cover replacement of consumables, abnormal or non-compliant use of the products, defects and their consequences caused by an abnormal intervention by the customer or a third party modifying the product (including by repairers).

LAFUMA AMERICA grants a commercial warranty of five (5) years for new products (excluding accessories and spare parts) purchased by the customer after 1 January 2019, any product purchased before this date cannot benefit from this contractual guarantee. The customer will receive, at the latest at the time of product delivery, instructions accompanying the product and specifying the contents, terms, duration and geographical scope of the commercial warranty as well as contact information of the guarantor.

The customer's invoice or receipt is valid as a guarantee. Should you receive a defective product, please contact our customer service before returning the goods, via eshop@lafumausa.com. For any warranty claims, please forward a proof of purchase.

The customer is free to choose the method by which they send the Product; LAFUMA AMERICA cannot be held responsible if the parcel is not delivered. The customer is solely responsible for packaging the product in the event of a return; said packaging must allow the product to be transported without risk of damage or breakage.

PRODUCT INFORMATION

LAFUMA AMERICA has the right to change prices, charge extra costs and change product information without prior notice. Product images and other information aim to reflect the product as much as possible. However, we reserve ourselves for any errors that may occur on the web page and cannot guarantee that all images accurately reflect the correct appearance of the product. The images should be illustrations only. Image quality may also vary depending on the color settings you have on your computer. 

REVIEWS

By posting reviews on products on lafumausa.com, you also give LAFUMA AMERICA the right to publish them at lafumausa.com as well as in other channels and media. LAFUMA AMERICA reserves the right not to publish or remove posted reviews. 

INTELLECTUAL PROPERTY

All the documents, information, texts, graphics, images, photographs or any other content or format published on the site or in these Terms & Conditions are and shall remain the exclusive property of LAFUMA AMERICA or, where applicable, of the third parties to which they belong and from whom LAFUMA AMERICA has obtained permission to use them on the site.

Consequently, use and/or total or partial reproduction of their content is strictly prohibited and is liable to constitute an infringement of the intellectual property rights of LAFUMA AMERICA and/or third parties.

In particular, distinctive signs, marks, visuals of the products and corporate names appearing on the site are protected by intellectual property law and may not be reproduced, in whole or in part, without prior written permission from the holder(s) of said rights.

CHANGES

LAFUMA AMERICA may review these terms and conditions from time to time. Each time you purchase a product from us, the terms and conditions will apply to the contract between you and LAFUMA AMERICA. We recommend you to regularly visit this site to stay up to date on the content of our terms and conditions. 

COMPLAINT

Complaints or comments regarding LAFUMA AMERICA products or services should be notified to our Customer Service by e-mail eshop@lafumausa.com.  

RESPONSIBILITIES – FORCE MAJEURE

The Products offered for sale by LAFUMA AMERICA on its Site comply with the applicable legislation in the United States.

LAFUMA AMERICA cannot be held liable for any events, inconveniences or damage inherent in the use of the internet, in particular in the event of service failure, external intrusion or the presence of computer viruses.

Furthermore, LAFUMA AMERICA cannot be held responsible for non-performance of the contract due to failure by the customer, an unforeseeable reason or in the case of force majeure, as defined by Article 1218 of the French Civil Code.

These terms and conditions were last updated on 2023-03-08.